General Terms and Conditions of Service

We look forward to welcoming all our valued customers to our courses. As a condition of our service, all customers must be aware of and agree to the following terms, which shall apply once a booking has been made over the phone, by email or online:

1. Health & Safety

   WHS law must apply for premises.

   Your safety is our top priority. For courses conducted from your premises, you will maintain full compliance with all applicable workplace safety laws and will continue to hold adequate insurance in respect of your premises.

2. Room Size

   Larger the better. Bigger than you think is required.

   Participants need to move around the room for activities. You are required to ensure there is sufficient space to accommodate the course and we reserve the right to cancel any scheduled course if in our reasonable opinion your venue poses a risk to the health and safety of attendees, or is otherwise hazardous or unfit to host our course.

3. Participants Sharing

   Not a place to share or expose personal trauma, grief or other sensitive information.

   While we welcome everyone, we respectively request you team are aware of this before arrival. We can support your team by booking another separate facilitated session with allied experts if workplace leadership require advising or group facilitation around a sensitive issue.

4. Course fees

   All course fees shall be paid at the time of booking.

   You acknowledge that our services may be impacted or delayed if the information you provide to us is incorrect or incomplete. If it is necessary to modify your booking or correct any error, additional third party costs may be incurred and shall be promptly reimbursed by you.

5. Cancellations

   You may cancel your booking more than 4 weeks before the course is due to commence.

   You can choose to receive a refund or a no-fee transfer to another date. Cancellations within 4 weeks are non-refundable but you may transfer your booking at no extra cost to an equivalent course in the next 3 months only (subject to availability).

6. Attendee conduct

   We reserve the right to remove attendees

   We strive to ensure that our courses are delivered in safe, inclusive and healthy learning environments, free from bullying, harassment, aggression and discrimination. This is particularly important due to the sensitive nature of the topics we discuss. Participants must at all times behave in a peaceful, supportive and constructive way. We reserve the right to remove attendees (without refund) if their behaviour is inappropriate or could negatively impact the wellbeing of others. Please consider who is attending and if there may be any issues that could arise.

7. Liability – To the fullest extent legally permissible, neither we nor our directors, employees, licensors or agents shall be liable for any loss whatsoever that may be incurred whether in contract, tort (including negligence) or otherwise, arising out of or in connection with the use or reliance upon our services. Our total aggregate liability to any claimant shall be expressly limited to the sum they have paid for our course and under no circumstances shall either party be liable to the other for any indirect or consequential losses.

8. Third parties – Our engagement is between us and our customers only. We shall not be liable to any third parties. Where you engage us on behalf of your employees, you will ensure that such employees are made aware of these terms.

9. Force majeure – We reserve the right to cancel (including at short notice) any scheduled course where there are events or circumstances beyond our reasonable control (including but not limited to illness of the trainer). We shall not be liable for any loss or expense arising out of such cancellation but will offer customers a credit note which is valid for 12 months from issue.

10. Governing law and severance – Disputes as to these terms or our services are governed by Victorian law. If any part of these terms are found to be unlawful or unenforceable, they shall be severed with the remaining provisions (and parts thereof) unaffected.

11. Changes to these terms – We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website (provided that no change will impact any prior agreement).